RETURN POLICY
Last updated [September 10th, 2021]
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for [a full refund/store credit /an exchange/a full refund or store credit/for a full refund or an exchange/for store credit or an exchange/for a full refund, store credit, or an exchange] only]. Please see below for more information on our return policy.
RETURNS
All returns must be postmarked within 14 days of the purchase date. All returned items must be in be in new and unused condition, with all original tags and labels attached.
RETURN PROCESS
To return an item, please email customer service at film@arewemonsters.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return the following address:
Bubble Light Productions
Attn: Returns
RMA #
28 Clifford Avenue
Eastbourne
East Sussex
United Kingdom
BN21 1XL
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return/exchange/return or exchange. Please allow at least 5 days from the receipt of your item to process your return/exchange/return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
EXCEPTIONS
The following items cannot be returned or exchanged:
Opened products
Used products
Digital products
For defective or damaged products, please contact us at film@arewemonsters.com to arrange a refund or exchange.
Please Note
Items sold during a sale can only be refunded at the sale price.
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
film@arewemonsters.com